First Aid Training for Restaurants, Hotels and Hospitality
Kitchens, long hours and a room full of customers: we train hospitality teams on site, around service, in the injuries and emergencies they actually see.
Fixed prices: EFAW £550, FAW £1,500 per session for up to 12 staff, on-site at your premises, no VAT to add. Call +44 7763 658885.
Hospitality carries two sets of risk at once. Behind the pass, burns, scalds and knife cuts are routine. Front of house, customers choke, collapse and have allergic reactions, often at the busiest moment of the night. Most restaurants, bars and cafes need at least one Emergency First Aid at Work (EFAW) trained first aider on every shift.
We train your team in your own venue, before or between services, up to 12 people per session. Scenarios are built around your kitchen and your floor, so the training matches what your staff will face.
The most common hospitality first aid incidents are unglamorous: a burn from a fryer or oven door, a scald from a coffee machine, a knife slip during prep. Staff who have practised cooling a burn properly and packing a wound respond in seconds rather than searching for instructions. Kitchen kits should also carry blue detectable plasters, the food-safe standard for catering.
Front of house, the incidents that frighten staff most are choking and allergic reactions. Both are covered in detail: back blows and abdominal thrusts for choking, and recognising anaphylaxis early, calling 999 and helping the guest use their own auto-injector. Our guide to choking at work, linked below, is a useful pre-read.
High staff turnover is the quiet risk in hospitality. A first aider who trained last year may have moved on, leaving a rota with gaps. Many venues now train a larger group in one on-site session so that cover survives turnover and every shift has someone ready.
Who we typically train in Restaurants, hotels & hospitality
A typical hospitality booking is a restaurant or hotel training eight to twelve front and back of house staff in EFAW in one day, before evening service.
Kitchen injuries first
Burns, scalds and deep cuts are covered hands-on, including when a burn needs hospital care and how to control serious bleeding.
Customer emergencies
Choking, sudden collapse and anaphylaxis, including helping a guest use their own adrenaline auto-injector while an ambulance is called.
Every shift covered
Rotas and staff turnover make cover fragile. Training a wider group in one session keeps a first aider on every shift.
Recommended courses
Most restaurants, bars and cafes need Emergency First Aid at Work (EFAW). Larger hotels, venues with extensive kitchens or maintenance teams should consider First Aid at Work (FAW) for some staff.
London hospitality teams are part of the 1,000+ delegates we have trained, reflected in our 5.0 rating from 260+ Google reviews.
What our clients say
★★★★★5.0 from 260+ verified Google reviews
Restaurants, hotels & hospitality first aid training: common questions
Does a restaurant legally need a first aider?
Every employer must provide adequate first aid under the Health and Safety (First Aid) Regulations 1981, decided by a needs assessment. For most restaurants and bars, that means at least one trained first aider available on every shift, which usually means training several staff.
Can staff give a customer their EpiPen?
Staff can help a customer use their own adrenaline auto-injector, and should call 999 immediately for any suspected anaphylaxis. Recognising the signs and acting quickly is covered on the course.
Can you train us before service?
Yes. We schedule around your opening times and deliver in your own venue, so the team trains together without anyone travelling.
Which course do kitchen staff need?
Emergency First Aid at Work covers burns, scalds, bleeding, choking and CPR, which suits most kitchens. Venues with higher-risk equipment or large maintenance teams may want some staff trained in First Aid at Work.
Related pages
Train your Restaurants, hotels & hospitality team on site
From a Soho kitchen to a hotel banqueting team, we will train your staff on site, around service. Tell us your group size and preferred dates and we will confirm a fixed price within 24 hours.
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